CLEAR POLICIES FOR RELIABLE PARTNERSHIPS

At Velocity Manufacturing, our commitment to delivering quality corporate apparel on time depends on clear communication and mutual accountability. These policies ensure we can maintain our 2-4 week delivery guarantee while protecting both your project timeline and our production standards.

PAYMENT REQUIREMENTS

Full Payment Required Before Production

Production begins only after full payment is received and your order is completely confirmed.

This policy ensures we can dedicate our full attention and resources to your project without interruption.

Order Confirmation Process

Your order is considered confirmed after review and approval of:

  • Material samples and quality standards

  • Colors, sizing specifications, and design elements

  • Logo placement, printing methods, and finishing details

  • Any special requirements or customizations

Payment Timeline

  • Payment must be completed within 2 business days of invoice issuance

  • Any order adjustments requiring additional payment follow the same 2-day timeline

  • Late payment may result in production delays that affect your delivery date

ORDER CHANGES & ADJUSTMENTS

Pricing Updates:

When order changes result in price increases, a new balance becomes due within 2 business days of notification. This ensures production can proceed without delays that might affect your timeline.

Approval Requirements:

Order modifications requiring new samples or adjustments must be approved promptly to maintain your guaranteed delivery date. We'll provide clear timelines for any approval needed.

Change Request Deadlines

To protect your delivery schedule, order changes must be requested before production begins. Once manufacturing starts, modifications may not be possible without affecting your timeline.

PRODUCTION TIMELINES & DELIVERY

Our Commitment to Your Schedule:

We guarantee 2-4 week delivery timelines and make every effort to meet or exceed your expectations. Your deadline becomes our deadline.

Timeline Protection:

Production schedules are built around confirmed orders with completed payment. Delays in payment or order confirmation directly affect production capacity and shipping timelines.

Client Responsibility:

Velocity Manufacturing cannot be held responsible for delivery delays caused by:

Late payment beyond the 2-business-day requirement

Delayed approval of samples, designs, or specifications

Changes to order requirements after production begins.

LATE PAYMENT POLICY

Production Holds

Orders with unpaid balances past the payment deadline will be paused until full payment is received. This protects production capacity for clients who have met payment requirements.

Additional Considerations

Late payments may result in:

Rescheduled production slots based on current capacity

Additional administrative fees at Velocity Manufacturing's discretion

Revised delivery timelines to accommodate payment delays

QUALITY GUARANTEE & SATISFACTION

Our Standards

Every piece produced meets Velocity Manufacturing's quality standards before shipment. We stand behind our work and will address any quality concerns promptly.

Issue Resolution

If you're not satisfied with the quality of your order, contact us immediately. We'll work with you to resolve any issues and ensure your complete satisfaction.

Communication Commitment

You'll receive regular updates throughout production, ensuring transparency and peace of mind from order confirmation to delivery.

POLICY ACKNOWLEDGMENT

By placing an order with Velocity Manufacturing, you acknowledge and agree to these terms. This mutual understanding allows us to:

  • Maintain our industry-leading 2-4 week delivery guarantee

  • Provide transparent communication throughout your project

  • Deliver the quality and reliability your company deserves

  • Production begins only after full payment and complete order confirmation. Timeline delays caused by payment or approval delays are the client's responsibility, ensuring fairness for all clients who meet their commitments.

QUESTIONS & SUPPORT

CONTACT US

Our team is here to help ensure a smooth experience from order to delivery. If you have questions about these policies or need assistance with payment or order confirmation, contact us:

Phone: (320) 689-3934

Email: [email protected]

Location: Baltimore, MD

Response Time: Same business day for all inquiries

WHY THESE POLICIES MATTER

These policies aren't just rules—they're the foundation of our ability to deliver reliable results. By ensuring prompt payment and clear communication, we can maintain the production standards and delivery timelines that set Velocity Manufacturing apart from other manufacturers.

When you work with us, you're partnering with a manufacturing company that takes your deadline seriously. These policies help us protect that commitment for every client.